Coronavirus (COVID-19) Cancellation Policy:
If a jurisdiction has declared a state of emergency, stay at home order or COVID19 has caused the event to not take place for either the host or client, we will offer to reschedule the booking for any date within 24 months of the original booking start time, pending host confirmation of the new date.
If customer is not able to reschedule, they will be awarded 100% credit to use on any future and unrelated event with no expiration date.
Any person(s) that is impacted by a Level 2 or 3 from the CDC (for COVID-19) will be considered for a full refund on a case-by-case basis.
Payments & Refunds
By making the full payment to reserve the date of your choice you are agreeing to be bound by the Rules and Regulations outlined below and by any amendment or additional Rules and Regulations which may be established by FEMX Quarters. Upon acceptance of payment FEMX Quarters is required to set the date apart and it shall be a legal binding agreement between you and FEMX Quarters.
Guests may cancel their Booking until 90 days before the event start time and will receive a full refund of their Booking Price. Guests may cancel their Booking between 90 days and 30 days before the event start time and receive a 50% refund of their Booking Price. Cancellations submitted less than 30 days before the Event start time are not refundable. *This does not apply to any COVID19 cancelations.
If you are unable to make your event for medicare or life threatening reasons, FEMX Quarters has the right to credit you towards a new date of your choice if the new date is available with the required medical or health documentation.
FEMX Quarters is under no obligation to provide a refund or credit with regard to non-medical or life threatening circumstances.